Firstly, you need to create an account to use this website for the purpose of buying and selling of e-currency. You can do this by navigating to the Sign Up page section of the website.
Yes, you can start using your account to buy and sell immediately. However, there is a buy limit of $500 per day, applicable to UN-VERIFIED accounts. No limitation on sells. To get your account verified, you need to upload your ID showing your full name and a utility bill showing your address.
To get your account verified, you need to upload any government issued ID showing your full name and date of birth (this can be International Passport, Driver License, National ID card or Permanent Voters card) and a Utility bill showing your address (e.g. Water bill, Electricity Bill, Waste Bill, Bank statement etc). Please note that no other form of document will be accepted apart from the listed above.
After uploading your valid ID and an acceptable utility bill, verification usually takes 1 - 24hrs (Monday - Saturday). If you receive no response after 24hrs, please Contact our support team through any of the channels listed at the Contact Us page.
Check that you have not received a response from us about the reason for this, by checking your email inbox. You may need to check your spam folder too. If no response has been received, you will need to write us using our contact us page for assistance or use the live chat during the working hour.
No. Selling your e-currency or selling it to us does not require any verification. We assume AML policy still holds since you will be accepting cash into your own very bank account. However, your banking details must match the name on your profile (name supplied during the registration). So, you can register and sell your e-currency to us immediately after registration.
Minimum amount you can sell or buy through us for any e-currency is $50 but no maximum.
Transaction number or a reference number, both mean the same. From inside your account, what you will see is a REF which is a particular Transaction reference or number. It is a unique 6 digits code for a particular transaction, either a selling or buying and its very important to quote this number to our staff anytime you are requesting a help via email or on phone
We try our best to make this instant but on some rare occasions, funding maybe extended to 24hrs. Customers should be aware that sometimes it takes bank hours to get funds settled into our bank accounts for some reasons or there may be transactions in queue at our desk which need to be attended before yours. We urge customers to wait for at least 5hrs after deposit before submitting any complaint of funding.
We offer 20 minutes to 1 hour instant payment but sometimes this may be extended to 24hrs (Monday - Sunday). Note that your bank account may be deposited but might receive alert.
Yes, you can pop into any of our offices near you to make a cash deposit or savely use the point of sales terminer (POS) to topup your wallets and have your account funded while you wait.
We can offer you a refund in accordance with our refund policy. Please see Terms and conditions page for policy details.
We work 8:00am to 6:00pm (Monday - Friday) and 10:00am - 4:00pm (Saturday) and at our Managers free time on Sundays. Our Support phone and live chat are available during the working hours of Monday - Saturday only. However, our manager’s work with email during the other days and hours so you can have your buy or sell orders attended even outside the mentioned hours.
Use live chat, phone calls or email to reach our support team during the working hours or reach us for further assistance by visiting our office.